Strata Tip #78: Sinking fund – Use a project manager for big projects

Large projects within multiple areas of common property and / or lots can involve complicated legal and construction issues.  As a general rule of thumb once you have more than two consultants working on a project (plus the body corporate on behalf of the ownership group) then you need a project manager.  While there will […]

Strata Tip #78: Operating – The true cost of repeat business

Don’t think that just because a customer returns they love you, the service they receive, or your complex.  It can sometimes be because they have to stay with you (for example, based on company policy) or you have the lowest tariffs.  Take the time to understand why your repeat visitors keep coming.  Once you know, […]